Routing Lead.E - Commerce - Fulfillment Operations - East 1 - PS

Jop Purpose The Routing Lead is responsible for planning, configuring, and optimizing last-mile delivery routes to ensure efficient order fulfillment, on-time delivery performance, and optimal utilization of delivery resources. The role supports daily last-mile operations by translating demand, capacity, and service requirements into effective routing plans, monitoring route performance, and addressing routing exceptions to minimize delays and operational inefficiencies. Through data-driven analysis and close coordination with dispatch and delivery teams, the role contributes to improved customer experience, cost efficiency, and continuous improvement of E-Commerce last-mile operations. • Plan daily delivery routes for last-mile orders to optimize travel distance, delivery windows, and rider capacity. • Configure routing parameters within routing systems to ensure alignment with service level agreements and operational constraints. • Coordinate route assignments with dispatch and delivery teams to ensure balanced workloads and on-time execution. • Monitor route performance against KPIs such as on-time delivery, distance variance, and drop density to identify improvement opportunities. • Analyze delivery data to identify routing inefficiencies and recommend adjustments that enhance speed, cost efficiency, and customer experience. • Validate route changes based on real-time conditions (traffic, order volume, rider availability) to minimize delays and re-routing risks. • Support issue resolution related to routing exceptions by coordinating with last-mile operations and customer support teams. • Maintain routing documentation including routing rules, assumptions, and exception logs to ensure consistency and operational clarity. • Provide operational insights to the Last Mile Assistant Manager through regular performance summaries and improvement suggestions.