Sales Support

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region. Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success. From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region. Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region. Financial Job Dimensions Degree of supervision General supervision over operational activitiesLevel of Authority General Authority over daily functional operationPurpose of the Job Assist in the sales functions for the assigned specific portfolio by providing timely and effective administrative support and adheres to the company mission, vision and values by following the standard operating procedures Key Accountabilities: Description • Lead time / On time delivery • Net Promoter Score Key Accountabilities: Performance Indicators •Target achievement • NPS Major Activities Coordinate in effective handling of waiting customers by facilitating and speeding up the vehicle delivery process through. constant follow up with the Stock Yard Supervisor and drivers Communicate with staff from other department in the organization such as stockyard and vehicle distribution, finance, and warehouse to expedite vehicle dispatch Attends dialogue with Sales team to discuss and address sales target issues, customer complaints and improvement. opportunities through regular meetings Attend meeting with the Sales team for updates on product knowledge through regular discussion and sharing information to enhance confidence and performance Use databases or other computerized systems in maintaining updated customer records and vehicle sold not delivered through using live dashboard with standard calculations and report statistics Coordinate the final invoicing and appian process by following the standard operating procedures to complete the transactions in accurate and timely manner Process sales invoices so that customer orders are dispatched, invoiced and paid accurately and in timely manner Performs documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business (applicable to new vehicle and used car operation Job Context • The job has indirect impact over customer satisfaction. • The job has indirect impact over Lead time and on time delivery of the vehicle Framework, Boundaries & Decision Making Authority The job holder is responsible to invoice all delivered orders within the given time Organizational / Functional Strategic Focus • The job holder has a crucial strategic role in ensuring the vehicle is viewed before delivery to guest • The job has a crucial supporting role in in managing to achieve lead time target on vehicle delivery Minimum Qualifications Diploma Minimum Experience 2 years in sales field Job-Specific Skills • Time Management, Management of Personnel Resources, Monitoring and Implementation • Active Learning, Stress Tolerance, Achievement/Effort, Awareness and Problem-Solving Skill • Problem Sensitivity, Deductive Reasoning, Good knowledge of different business functions • Strong leadership qualities Languages English / ArabicSpecial Certifications / Membership Competencies Ensures Accountability (Individual Contributor)Plans & Aligns (Individual Contributor)Focuses on the customer (Individual Contributor)Learns Through Reflection (Individual Contributor)Fosters Collaboration (Individual Contributor)Why Work for Us? With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia. Our values guide the way we work with our business partners, within our communities, and with each other. Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.